Refund policy
RETURNS
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused, unopened, and new in sealed packaging.
The return of certain types of goods is not permitted. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at the following address:mathieu@plushuman.com.
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, send us an e-mail at mathieu@plushuman.com and send your item to:187 Bd du Curé-Labelle, Sainte-Rose, QC, H7L 2Z9, Canada.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused, unopened, and new in sealed packaging.
The return of certain types of goods is not permitted. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at the following address:mathieu@plushuman.com.
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, send us an e-mail at mathieu@plushuman.com and send your item to:187 Bd du Curé-Labelle, Sainte-Rose, QC, H7L 2Z9, Canada.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.